NHTSA Complaint #11525161 — 2020 DODGE JOURNEY

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11525161
Vehicle	2020 DODGE JOURNEY
Component	STEERING
Date of Incident	April 1, 2023
Date Filed	June 3, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

My power steering went out after 35k miles driven, it was bought brand new off the showroom floor. I took it to a dodge dealership and the parts to fix it are under engineer review and back order and they could not fix it, they couldn’t give me a estimated time when they would be able to, I have been without a car to drive to and from work, school and my children’s dr appoints for 3 months now while still making my loan payments. I have called the manufacturer and they are going on week number 2 of the employee there helping me not being able to reach anyone via phone or email to respond on what to do, or even where to start.

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