NHTSA Complaint #11525065 — 2018 RAM 1500

The contact owns a 2018 Ram 1500. The contact stated that while reversing down the driveway, he noticed that the rearview camera image displayed was extremely blurry. The contact stated that the infotainment system was operating erratically by making SOS calls, changing settings, and displaying a rearview camera image while in the vehicle was in drive. There were no warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact determined that the infotainment system head unit did not match what was listed in the vehicle as per the VIN search. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 45,000.