NHTSA Complaint #11524867 — 2010 NISSAN ALTIMA

THERE ARE two ISSUES WITH THIS VEHICLE. FIRST, THE COST TO REPLACE A HEADLIGHT BULB IF ONE GOES OUT IS VERY HIGH (I PAID WELL OVER A HUNDRED DOLLARS), AND THUS MANY PEOPLE MAY NOT BEABLE TO REPLACE THE LIGHT, WHICH I BELIEVE IS A SAFETY ISSUE. Second, this vehicle does NOT have the means to start it with a real key. It ONLY starts with the key fob. Thus, in the event that something happens to the key fob, like if it breaks or if the battery goes dead, the vehicle cannot be started. I believe this would cause a safety issue, in the event that a driver should be stuck on the side of the road, especially in bad weather, and cannot start the vehicle to move out of the way of any traffic or other dangers. I did question the manufacturer about this issue which is the most important to me, and they were VERY uncooperative. They would NOT sell me a replacement key fob (to keep as a backup) but would sell me one at a price over $300. I feel this especially is a safety issue. And actually the TRUNK of this vehicle has no key hole that can allow it to be opened except with the key fob. What if a woman has the keyfob in her pourse, lays it down to unload groceries into the trunk, and accidently closes the trunk lid. Then she cannot start her vehicle. And, what if a CHILD should get into the trunk and there be no one with a key fob to get them out. I would like to have some response to these issues. In my opinion, both the keyfob issues and the headlamp issue are vey important safety issues and need to be addressed. I feel that things like safety equipment (headlights) and access (an actual key and opening to use it) should be priced within the reach of ANY person who owns this particular vehicle. Thank you Please disregard CAPS in first paragraph, my CAPS key got stuck.