NHTSA Complaint #11524859 — 2013 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11524859
Vehicle 2013 FORD FUSION
Component STEERING
Date of Incident
Date Filed
Mileage 70,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

The contact owns a 2013 Ford Fusion. The contact stated that after starting the vehicle, the "Power Steering Fault" message was displayed, and the steering wheel was difficult to turn in either direction. The vehicle was driven to the local dealer who diagnosed that the steering shaft torque sensor was faulty, and the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V632000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 70,000.

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