NHTSA Complaint #11524608 — 2010 HONDA CR-V

Ref: NHTSA Recall Number: 23V-228 Per advice from Honda, I contacted the dealer for recall disposition. They informed me that if the vehicle fails inspection and cannot be repaired, Honda will not return the vehicle and offer a cash compensation instead. This is unfair because: 1. Such impounding of vehicle is not mentioned in their notice (attached with this form). The words used are "may offer to repurchase the vehicle from you" 2. Not returning the vehicle and unilaterally offering a cash compensation is unethical business practice. I sincerely request NHTSA to take up the issue with Honda and ensure that a full repair be done even if the inspection fails. It might cost them more but they must do it. In case the vehicle cannot be repaired, it must be declared as totaled and an independent insurance adjuster must determine the cash compensation value and not Honda.