NHTSA Complaint #11524526 — 2021 SONDORS METACYCLE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11524526
Vehicle	2021 SONDORS METACYCLE
Component	ELECTRICAL SYSTEM
Date of Incident	May 30, 2023
Date Filed	May 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Sondors sent a letter stating a protective sleeve is needed around the vehicles main high voltage cable (electric motorcycle). This is both an extreme electrocution hazard but also a fire hazard. The company made no effort to correct the defect directly. Additionally, the wheels/tires are extremely unbalanced and dangerous to ride as delivered by the company. They initially acknowledged the issue, but claim the wheels cannot be balanced. Additional requests to the company to provide service have been ignored for several months now.

Related Complaints for the 2021 SONDORS METACYCLE

Other ELECTRICAL SYSTEM Complaints

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#11573543 — February 23, 2024 — Complete engine power failure while driving in traffic. Unable to engage powertrain. Vehicle would not enter drive mo...

#11516126 — April 8, 2023 — I pulled away from my residence in the city and way generally under 25mph. When I finally reach a location that allow...

#11514791 — March 31, 2023 — Bike was running and suddenly lost power and the D drive disappeared. All switches in the handlebars ceased functioni...

#11514525 — March 30, 2023 — While operating the motorcycle on city streets at ~30MPH the motor suddenly stopped operating without warning. All ac...

Recent Complaints for the 2021 SONDORS METACYCLE

#11609959 — POWER TRAIN — August 21, 2024 — Motorcycle goes from Drive mode to Park mode and then doesn’t go back into drive mode. This happens while riding. Tri...

#11573543 — ENGINE — February 23, 2024 — Complete engine power failure while driving in traffic. Unable to engage powertrain. Vehicle would not enter drive mo...

#11573543 — POWER TRAIN — February 23, 2024 — Complete engine power failure while driving in traffic. Unable to engage powertrain. Vehicle would not enter drive mo...

#11545417 — ENGINE — September 19, 2023 — Motorcycle begins to vibrate, shake, and wobble when speeds reach between 40-60 mph. This is available for inspection...

#11545417 — UNKNOWN OR OTHER — September 19, 2023 — Motorcycle begins to vibrate, shake, and wobble when speeds reach between 40-60 mph. This is available for inspection...