NHTSA Complaint #11524309 — 2016 SUBARU LEGACY

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11524309
Vehicle 2016 SUBARU LEGACY
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

My 2016 Subaru Legacy 4 -Door Sedan has Power Windows. When my vehicle was under it's Extended Warranty I had an issue with the Passenger Side Window. When trying to roll the window down, it would roll down and then quickly roll back up. Over and over again. I had to wait and possibly even turn off the vehicle to finally get the Passenger Window to close. But needless to say, it made me very nervous. I took my vehicle to the Subaru Dealership in Grapevine, Texas for repair. It was repaired at the time, at a cost of $100.00. But here I am yet again, and the same problem has happened again. And now my Driver's Side Window will not even roll down, at all. I no longer have the Extended Warranty, unfortunately. So, I am truly unsure if I feel comfortable taking it back for repairs. Wondering if this will happen again. And with the Driver's Side Window not being able to roll down at all, this has proved dangerous for me and my Mother. Who also drives my vehicle. It was/is especially quite dangerous going to do Curbside Pickups, Drive Thru for my Prescriptions, or food orders. I am very concerned for mine and my Mother's Safety with both Front Driver's Side and Passenger Side Windows not working properly at all. I have never had a vehicle with this kind of issue before and feel if Subaru is all about Safety then all my Windows should work properly. I am at a real loss here as to what to do, as I cannot afford any repairs due to financial hardships and my poor health. So, it is rarely driven anymore, even though I have paid the loan off and have the Title for the vehicle. I am very perplexed and need help as to what I could or should do, other than report this Safety Issue to NHTSA. Thankfully though, the Rear Windows work properly. I have not discovered any issues with those two windows. No Warning Lights or Alerts have been present either for the front windows. But it is a definite problem and safety issue when the front windows do not work as they should.

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