NHTSA Complaint #11524066 — 2017 MERCEDES-BENZ E300

Having a Mercedes was my dream since I was a kid and I’m completely heartbroken to have to file this complaint. I’ve been working literally my whole life to finally be able to afford my 2017 E300. I purchased it from Autobahn Motors in Belmont, California in August 2020. My car has ~48,000 miles on it and I still own approximately $14,000 on the car as of today (5/20/2023). When I was driving on the highway my car engine light came on, started to violently shake, and I thought it was going to stall out. I immediately took it in to my mechanic and he told me that piston #1 is broken and the spark plugs are melted! Premature engine failure. I can no longer use my car until I get my engine replace! I’ve gotten one quote and it is approximately $15,000! I don’t even have 50,000 miles on my car. I saw a large volume of complaints online for the M274 engine including a class action lawsuit that have exactly the same issue as what my mechanic diagnostics is showing (broken piston #1 leading to premature engine failure). This is a huge safety concern and needs to be investigated immediately and corrected by Mercedes Benz before someone gets hurt or dies from this failure. For the price I’ve paid, still owe, as well as what the repair would be is completely unacceptable. I need my car for work and I’m also a parent so this is creating a huge inconvenience and financial hardship. Mercedes must be aware of this problem and held accountable for there negligence on correcting this issue.