NHTSA Complaint #11523834 — 2020 FORD ESCAPE SUSPENSION

Complaint Details

ODI Number	11523834
Vehicle	2020 FORD ESCAPE
Component	SUSPENSION
Date of Incident	May 22, 2023
Date Filed	May 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

I bought the car in February, 2021. 11 months later the rear shocks had both failed and were replaced by dealer on 01/13/2022, at 9572 miles. One year later the shocks have again failed! Ford has refused to cover them under warranty, claiming that shock failure in one year is normal wear. This is a severe safety issue that affects vehicle handling and it needs to be addressed.

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