NHTSA Complaint #11523723 — 2016 FORD EXPEDITION

The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that while attempting to defrost the windshield, the blower was inoperable. The contact stated that the blower had not worked for several months. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the blower failed and needed to be replaced. The dealer replaced the blower motor with a spare blower motor that was in the shop. The vehicle had been partially repaired. The contact stated that the replacement blower also failed and was no longer operational. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 116,467. Parts distribution disconnect.