NHTSA Complaint #11523657 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The vehicle was towed to an independent mechanic, who performed an unknown repair; however, the failure recurred. The independent mechanic then determined that the vehicle needed an alignment. The vehicle was not repaired. Upon investigation, the contact became aware that the VIN was included in NHTSA Campaign Number: 15V340000 (Steering) however, the contact had not received the recall notification. The manufacturer was made aware of the failure and declined to perform the recall repair due to the age of the vehicle and the mileage exceeding 100,000. The failure mileage was approximately 154,000.