NHTSA Complaint #11523544 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 10 MPH and slowing for a traffic sign, she depressed the brake pedal which depressed to the floor board. The contact stated she saw that the "check brake" warning was illuminated. The contact stated that the vehicle rolled through the traffic sign and rolled off of the roadway and crashed into a tree stump. The contact stated the vehicle crashed into the tree stump on the passenger side front bumper. The contact stated that she was not injured. The contact had her brother help her push her vehicle back to her residence using his vehicle to push. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 146,000. VIN tool confirms parts not yet available.