NHTSA Complaint #11523451 — 2013 TOYOTA CAMRY

The transmission malfunctioned during acceleration. Toyota acknowledged the defect torque converter was used for 2012 - 2014 Camry. However, the manufacturer refused to repair or replace it because the car haven't been driven during COVID pandemic, and warranty expired. During the acceleration after traffic light or lane merging, the car would shudder, stall, jerk and shake. This could get others or myself killed because the car suddenly slows down or stops. The defect torque converter has been inspected and confirmed by a local Toyota dealer (Bernardi Toyota), but they refused to address voluntarily. There was no warning, or error prior to the failure. It happened suddenly from a few months ago, with ~100,000 miles. So basically, the manufacturer (Toyota) is aware that they sold a defect product, which could get someone killed, but refused to repair or replace it. They just hoped customers didn't drive the cars and let the time lapse, then they are off the hook. I am attaching the documents issued by Toyota, where they acknowledged the defect parts.