NHTSA Complaint #11523328 — 2012 FORD FIESTA

The contact owns a 2012 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the "Transmission Malfunction, Service Now" message was displayed. The vehicle was taken to a local dealer, where it was diagnosed that the transmission control module (TCM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was repaired; however, the contact then stated that while driving at an undisclosed speed, a loud abnormal sound was heard. The vehicle was taken back to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 101,347.