NHTSA Complaint #11523218 — 2011 FORD TAURUS

The contact owns a 2011 Ford Taurus. The contact stated that while turning around in a parking lot at approximately 5 MPH, he heard an abnormal, scraping sound coming from the vehicle. Upon inspection, the contact discovered that the rear passenger’s side tire was inverted into the wheel well. Due to the failure, the contact had the vehicle towed to his residence. The contact called an independent mechanic to his home where the vehicle was diagnosed with a defective toe link caused by corrosion. The mechanic then informed the contact that both toe links needed to be replaced. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 102,000.