NHTSA Complaint #11522813 — 2022 HYUNDAI ACCENT

My 2022 Hyundai was broken into, in an attempt to steal it, due to the lack of immobilizers in these vehicles (and the viral videos that occurred due to Hyundai’s inability to resolve the issue). My window was smashed in, my ignition ruined, and the plastic panel under the steering wheel was ripped out. I filed a claim with my insurance company and a police report, but now I have to deal with increased insurance rates and at least $500 in damage. I’ve had no vehicle for at least 2 weeks, which hurts my livelihood (since I can’t drive to work) and I likely won’t have it for a few more weeks. I’ve asked my dealership if I have an immobilizer and they said they don’t know. They have confirmed I am not eligible for the software update that helps protect your car. They have confirmed that this break-in occurred, because of the viral video and lack of response from Hyundai. I now feel unsafe in my own home (where the incident occurred) and I worry that, even when I get my car back, the same incident will occur and it’ll cost even more. Or worse, it’ll actually be successfully stolen. Even though my car wasn’t stolen (only broken into), they were able to steal my neighbor’s Hyundai the exact same night. I now have no vehicles for emergencies and day-to-day requirements and fear for the vehicle / my safety. My car has been inspected by a Hyundai dealership, Progressive insurance, and Baltimore police. I was never notified about this issue by Hyundai. I was never sent a warning or recall notice and when I ask why my VIN isn’t on recall, Hyundai corporate says they don’t know and that they can’t confirm if I have an immobilizer. There was absolutely nothing wrong with my car prior to this incident. No warning messages / lamps and no mechanical failures.