NHTSA Complaint #11522427 — 2008 JAGUAR S-TYPE

On 5/8/23 called JLR NA on transmission issues fault codes C0003A(abs) P0500 and PO721 gear box and speed sensors. They recommended not to drive and have towed and connected to JLR road side, but $225 to closest JLR dealer, so called back and JLR recommended Jaguar Plus and T&S Auto Clinic, locally. Plus does not do transmissions, so T&S called for tow $105.Open case on 5/9/23 #[XXX] and told T&S don't proceed with shop work, until we came in and authorized. Issue with them , no receipts , no written estimates that were requested. Here is issue: CLUNK in automatic PRND . Yellow check engine, abs and instrument displays"abs fault" "gear box" " output shaft" and many others. However if the DSC is disabled, like on heavy snow; and slowly shift P R N D then J shift to 2,3,4,5 no CLUNK just normal bumps in and out N. No speed issues my husband says. But I am 77 and have lung cancer and cannot work it without the D automatic . Many emails and calls to JLR who set up appointments with JLR dealers 25-50 miles away. All say they have to run diagnosis for two hours, $500 non- refundable fee, even though the instrument two green displays give most of the faults keep flashing. Transmission shop day have cheap ABS RR changed , and scheduled, some report that cures all faults, since JLR software get confused , revs engine, upshifts, down shifts and CLUNK. Solution: Husband says start engine, let idle down ,warn up, press DSC off, ease from P to R and you hear shift , then stop in N and the slowly D, the immediately in J shifter go through 5,4,3,2 keep foot on brake at all times. Result no CLUNK, but small normal bumps.(Keeps lock in gear, no down shifts Two JLR dealers say OOS and TCM internal new $14,000 or one said $4,200 plus labor warrantee 1 year. JLR refuses build sheet(Tranny s/n) ECU versions, any assistance on poor ECU software and fault code management on board I, a cancer survivor have difficulty follow my husband steeps and in fear of driving S type Jaguar! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INF