NHTSA Complaint #11522425 — 2013 KIA SORENTO

When driving my 2013 Kia Sorrento with 68,000 miles on a highway at 65 mph, the engine seized coming to a complete stop. The brakes were also completely frozen. I was lucky to maneuver the car to the shoulder of the road where it eventually rolled to safety. The Kia dealer informed me that was a recall on my vehicle for this exact problem. And a Kia certified mechanic deemed the problem of my car the exact issue as to why a recall was placed on the vehicle. Kia Corporate is refusing to honor the repairs that need to made according to the recall. Kia is denying the repairs because they claim they mailed me postcard in 2018 notifying me of the recall. I did not receive the postcard or any other form of communication from Kia regarding this recall. Kia cannot prove they mailed the postcard to me. In this age of technology, a consumer such be able to trust that an important notification from a car manufacturer about an recall that is potentially very dangerous to the life of the driver and passengers of the car, would warrant an email, text message, or phone call. A simple postcard without a follow up is unacceptable and in this case ineffective because I never received it. I would like Kia to honor the recall and repair my vehicle.