NHTSA Complaint #11522329 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated when first starting the vehicle the power steering would not be functioning. The contact stated that he would turn the vehicle off and on and the steering would regain functionality. The contact stated that the "power steering control module" warning light was illuminated. The failure had been intermittent but had eventually completely failed. The contact had not taken the vehicle to a local dealer The vehicle had not been diagnosed and had not been repaired. The manufacturer had been informed of the failure. The contact had researched on the manufacturer web site and related the failure to Customer Satisfaction Program: 15N01 EPAS Steering Efforts (Steering). The failure mileage was approximately 95,000.