NHTSA Complaint #11521740 — 2012 FIAT 500

The contact owns a 2012 Fiat 500. The contact stated while her daughter was parked in a parking lot with the vehicle in park(P), the contact was attempting to enter the front passenger’s side seat, her daughter accidentally shifted her foot off the brake pedal and the vehicle rolled backwards. The contact stated that the passenger’s side door struck her at less than 2 MPH and knocked her back and she fell onto the parking lot floor. The contact’s daughter had the vehicle turned on and attempted to stop the vehicle; however, when she exited the vehicle to help her mom up off the parking lot floor, the vehicle rolled backwards again while the gear shifter was still in park(P). The contact stated that her daughter turned the vehicle off and the vehicle stopped rolling backwards. The contact stated that the vehicle failed to restart and was pushed into a parking space. The contact stated that she was transported by ambulance to the emergency room. The Police was on the scene and filed a report. The contact stated that she had not broken any bones, however she had severely bruised her coccyx bone. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed and was not repaired. The contact had received a recall letter from the manufacturer for NHTSA Campaign Number: 19V817000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.