NHTSA Complaint #11521465 — 2020 SUBARU FORESTER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11521465
Vehicle	2020 SUBARU FORESTER
Component	UNKNOWN OR OTHER
Date of Incident	May 5, 2023
Date Filed	May 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

Firestone Wauwatosa, WI told me I need to have them recalibrate the Driver Assist System as part of an alignment I took the car in for on 5523. This added $125.00 on top of a $209.99 cost for the lifetime alignment cost. Laura, in the service department at Zeigler Subaru, Kenosha, where we bought the car, said this would only have to be done if the car had been in an accident. Not knowing what is actually required leaves me feeling unsafe.

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