NHTSA Complaint #11521338 — 2022 KIA CARNIVAL

Had maintenance and recall "fix" for sliding door issue done on 5/9/2023. Technicians explained to me that the actual sensor that detects when something is in the way of the door closing and in turn force the door to stop and reverse is called the "pinch sensor". That is separate from the speed of the door closing and the sound of it beeping as it closes (what the software update changes/"fixes"). They put a note to check my pinch sensor in addition to doing the software update. Even though I explained and they tested the pinch sensor, they did not do anything to change the sensitivity of that sensor. I put my arm in the door's path, letting it close until just a few inches are left, hoping that it'll detect my arm and reverse back open. It does not. I did this multiple times, same result. The second video is me just pushing on the sensor, from an angle I tried to do from inward to outward (as if I were in the vehicle reaching towards the door and pushing on that sensor). That is how the technician explained to me that the sensor works - it works to reverse if someone is "getting out of the vehicle and pushes on that sensor", it will reverse. That's good it can/will reverse that way, but I am still frustrated because there are issues with that being the only way it reverses. 1) Little kids aren't going to understand the logistics of how/where to push on the sensor "correctly", and 2) I'm more worried about how my kids get out of the vehicle, then push the close button, then reach BACK INSIDE for something (like my arm was reaching inside from the outside). Kia should recall the pinch sensor and replace with a sensor that is actually sensitive to an object being in the path of the closing door (from the outside too). Additionally, I have seen some Carnival owners post online that there doors ARE sensitive and reverse/open at the slightest touch. Since this vehicle is capable of that, Kia should fix this on all Carnivals on which it does not operate that way.