NHTSA Complaint #11521294 — 2017 TOYOTA HIGHLANDER

Car refused to start. Multiple cranking that had to be stopped by turning car off. Car was not receiving fuel. Waited one day and tried again. Car started on third time but ran very rough, with smoke and odor until it evened out. Drove with initial engine hesitation episodes to dealer. Asked for fuel pump replacement under Customer Support Program but dealer refuses because they cannot duplicate the problem. I am afraid to drive this car because I feel it’s unsafe. I am afraid the car will stall while driving causing an accident. I transport by grandchildren daily so a safe car is imperative. Called Toyota twice to resolve this but if the dealer doesn’t experience the same issue they will not replace my fuel pump even though this is a known issue. My car is not on the recall list yet. Looking back I have had hesitation issues upon acceleration for years. I feel the pump is to blame and should be replaced.