NHTSA Complaint #11521065 — 2019 NISSAN ALTIMA

The occupant detection sensor unit on my car has malfunctioned for the 3rd time. My car has never been in an accident or have had the air bags deployed. The first incident was November 2021 with 24,163 miles. The dealer performed a zero-point reset. The second incident was January 2023 with 53,665 miles. The dealer again performed a zero-point reset but charged $170.03 to repair. The dealer told me this is not covered by my extended warranty. The dealer told me if it happened again they would have to replace the sensor and it will cost approximately $1000 - and it is not covered by my Nissan VSC extended warranty. Now it malfunctioned for the 3rd time in May 2023 with 57,155 miles. This appears to be a known issue for Nissan with TSB NTB19-071. I am frustrated that Nissan is asking for payment to replace a faulty sensor that affects air bag deployment in an accident. I believe this is a safety issue that Nissan should pay to replace. My ask is for Nissan to recall these vehicles or voluntarily replace the faulty sensors at no cost to the vehicle owner.