NHTSA Complaint #11520396 — 2022 RAM 3500

The contact owns a 2022 Ram 3500. The contact stated that he stopped at a service station to refuel the vehicle however, after the vehicle was refueled, he depressed the brake pedal and restarted the vehicle. The contact then stated that when he shifted in the drive position, he heard a loud bang sound and then depressed the accelerator pedal however, the vehicle failed to increase speed. The check engine warning light illuminated. Despite the failure, the contact proceeded to drive the vehicle at slow speeds when smoke appeared from underneath the vehicle. The vehicle was towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and provided a case number. The failure mileage was approximately 16,000.