NHTSA Complaint #11520378 — 2023 TESLA MODEL Y

I purchased a brand new Tesla Model Y, I noticed that the left (driver) side mirror is shaking violently so that I can only see a blurred image while driving over 60mph. Since I don't do a lot of long distance driving I noticed the problem at our first family trip, which created a great deal of safety concern. I reported the problem to the Tesla Sterling Service Center, at my first visit the technician verified the problem and I was told this is a "common and a known problem" so my mirror was replaced under warranty. But, at my following first long distance trip I noticed the same exact problem persisting. I contacted the same Tesla Sterling Service Center. Following took place: 1. At my validation drive the technician told me he can see the problem 2. After we returned to the service center, the technician noted "there is no problem" and Tesla Sterling service center marked my appointment as "fixed, no problem". 3. I contacted the service center and expressed my surprise, explained what I heard from the technician. 4. They did do further investigation and reported a bent wheel. 5. The service center didn't fix the problem by replacing the wheel, they put the blame on me by saying "I must have gone into a pothole" by creating a good deal of damaging pressure, hence a bent wheel. 6. I asked for pictures of the wheel and the tire, and I am attaching them to this msg. It is clear from these pictures there is no external damage to the tire or the wheel, so it must be the case that Tesla must have put faulty wheels on a brand new car and shipped it to me this way.Tesla Sterling service center didn't replace the bent wheel, even though they kept the car in the service center for 6 days, indicating the wheel is not under warranty. I spoke to friends and family, I heard similar stories. I strongly believe that Tesla ships new cars with faulty wheels and Tesla needs to fix the problem. A bent wheel, which causing a mirror tho shake is a safety problem, a big one.