NHTSA Complaint #11520279 — 2019 HYUNDAI KONA ELECTRIC

The contact owns a 2019 Hyundai Kona. The contact stated while driving at 10 MPH, the steering wheel became stiff without any warning, causing the contact to lose control of the vehicle. The vehicle drove into a parking lot. The contact desperately pressed the brake pedal, but the vehicle would not stop. The contact jumped out of the vehicle and the vehicle struck a pole, causing minor damages to the bumper of the vehicle. The contact had minor injuries but did not seek medical attention. The contact mentioned being shocked after the events. A police report was filed. The vehicle was towed to the police impound. The vehicle was not diagnosed. The dealer was contacted and advised to contact the manufacturer. The manufacturer was contacted but did not provide any assistance. The failure mileage was 70,000.