NHTSA Complaint #11520250 — 2017 FORD ESCAPE

The contact owned a 2017 Ford Escape. The contact stated while driving at 35 MPH the contact struck another vehicle in the middle of the passenger side, causing front-end damages to the contact's vehicle and the passenger side of the other vehicle. No air bags deploy. The seat belt retracted against the contact's chest causing the pacemaker in the contact’s chest to be pushed back, and the contact glasses broke during the impact. The contact sought medical attention to make sure the pacemaker was not damaged; the other driver was not injured. A police report was filed. The vehicle was towed to a tow lot and was deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The failure mileage was 20,000. The VIN was not available.