NHTSA Complaint #11519936 — 2022 TESLA MODEL 3

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11519936
Vehicle 2022 TESLA MODEL 3
Component FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Hello, I recently drove 600 miles and experienced numerous random, frightening and dangerous occurrences of "phantom braking" while in cruise control mode. The car suddenly slammed on the brakes (I could hear the tires screech) while the highway was almost always completely empty, and always completely devoid of any potential danger. In three occurrences, the car was confused by something physical (albeit posing no danger at all): it was confused a "divide highway" sign post at the beginning of a divided highway median, the distant back a truck, a least a quarter of a mile ahead, and an incoming truck a least a quarter of a mile ahead in a long curve. In all other occurrences -the vast majority of occurrences- whatever triggered "phantom braking" was nowhere to be seen (the highway in front of me was completely empty of any traffic or obstructions), and never materialized. My safety and the safety of drivers behind me (and potentially in other lanes in case of a pile-up) was compromised during every occurrences. I stopped using cruise control when a car or truck is behind me. I contacted Tesla Service. They did an over the air check and said that there was nothing wrong with the system, that each occurrence provided data to improve the Beta system (it would have been nice to be told when I purchase the car that my family and I were Beta testers of an automotive safety product), and that Tesla is "working on a firmware update". Not very reassuring, and most importantly, no fixes at all to address this dangerous safety issue. Tesla Service indicated that I do not need to bring my car in (since there is nothing wrong with the software and therefore no fix).There was no advance warning before occurrences of "phantom braking". Thank you.

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