NHTSA Complaint #11519834 — 2022 TOYOTA HIGHLANDER

I purchased a new Highlander. When I exit the vehicle, when wearing shorts, the bottom portion of the seam in the seat molding slices my leg open causing bleeding and injury. The dealership tried to fix this by sanding down the uneven protrusion where the seams meet. It still cut my leg. They then wanted Corporate to handle it. I set an appointment with Toyota. The Field Technician Specialist failed to meet with me and consequently performed a careless and inaccurate inspection. Toyota based their decision to ignore me on this inadequate inspection. Please see 4 attachments: the seam in the seat molding, an independent invoice to repair the seat, my leg in its final healing state and the Toyota letter. All I am asking is to not cut my leg open. I don't think that is unreasonable.