NHTSA Complaint #11519445 — 2011 MAZDA TRIBUTE

The contact owns a 2011 Mazda Tribute. The contact stated while driving approximately 35 MPH, the steering wheel became firm and failed to respond to driver input. The contact stated that several unknown warning lights started to flicker, and the vehicle stalled. The contact had the vehicle towed to an independent mechanic, where it was diagnosed and determined that the battery needed to be replaced. The vehicle had been repaired. The contact stated that the failure reoccurred; however, the steering wheel became loose and unresponsive to driver input. The contact stated that on another occasion the vehicle lost power steering functionality and the steering wheel locked and could not be turned in either direction. The vehicle was towed to a dealer who diagnosed the vehicle and determined that the steering column needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.