NHTSA Complaint #11519412 — 2019 FORD EXPLORER

The contact owns a 2019 Ford Explorer. The contact stated that while the vehicle was at a complete stop, the vehicle shuddered. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in Customer Satisfaction Program: 20N07 (Transmission Extended Warranty Coverage) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.