NHTSA Complaint #11519397 — 2020 HONDA CIVIC

The contact owns a 2020 Honda Civic. The contact stated that the weather stripping on the vehicle was previously replaced several times, in addition to the under carriage. The contact also stated that the driver's side door panel was detaching from the door. The vehicle was taken to the dealer, who used physical force to move the door panel into place. The dealer informed the contact that the vehicle could not be repaired free of charge because it was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the dealer needed to send a diagnostic report and estimate for consideration to cover the repair. The failure mileage was unknown.