NHTSA Complaint #11519247 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated while driving approximately 30 MPH, the contact depressed the brake pedal to slow for a traffic sign and the vehicle failed to slow down as needed. The contact ran the stop sign and then had to pump the brake pedal to stop the vehicle. The contact stated no warning light was illuminated. The contact constantly had been adding brake fluid to the brake reservoir. The contact called a local dealer and was informed that the parts for the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) were not available. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.