NHTSA Complaint #11518961 — 2018 HONDA CR-V

The contact owns a 2018 Honda CR-V. The contact stated that while driving and making a sharp left turn, the steering wheel would vibrate and would make abnormal grinding sounds. There was no warning light illuminated. The vehicle was taken to the dealer, where the Power Steering Control Module (PSCM), the steering gear, the driver's side spring, the driver's side strut and other unknown parts were replaced; however, the failure persisted. The manufacturer's technical support assisted the dealer in diagnosing that the electric steering rack needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the infotainment system would make abnormally loud beeping sounds, and the infotainment screen pad was engaging functions independently. The contact stated that the infotainment system failed to turn off upon turning off the vehicle. The dealer replaced the infotainment system; however, the failure reoccurred. The contact stated that the windshield had cracked without impact and was replaced. The contact also stated that upon opening the vehicle, the driver's seat would independently move significantly closer to the steering wheel. The contact stated that the failure occurred intermittently. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.