NHTSA Complaint #11518886 — 2023 VOLKSWAGEN JETTA

On April 1, 2023 I leased a 2023 VW Jetta for 39 months. I test drove the car. Upon delivery, it had 12 miles on the car. I drove the car for 150 miles (162 TOTAL miles on car) At 11:30PM on April 6th, it left me stranded in the middle of the road. I called VW 36 month/36,000 roadside assistance for help. They asked if I was in a safe place. I told them No, I am in the middle of the road, in the middle of the night. They proceeded to tell me to call 911 and hung up on me. I then went to push the SOS button in my car, to my disbelief, “this feature is not active in your vehicle.” I called AAA. 3 hour wait. Called multiple towing agencies and was finally picked up after an hour. Tow truck driver arrived. He asked what happened. I explained. He got in the car. The emergency brake was not on, however, he had to manually take a tool to disengage the emergency brake. I had the car towed to the dealership in which I leased the car 5 days prior. It has now been almost 3 weeks and I am being told that I am responsible for a burned out clutch because warranty has been denied by VW because of “outside influences”. I talked with several mechanics and I am simply being told, I am being taken. There is NO WAY a clutch can be burned out in 150 miles. I am reaching out for help anywhere and everywhere I can because this is unacceptable. I am beyond furious and frustrated. I will keep fighting until someone helps me get through to VW about how ridiculous this claim is. PLEASE HELP ME!!!!!