NHTSA Complaint #11518859 — 2020 TESLA MODEL Y

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11518859
Vehicle	2020 TESLA MODEL Y
Component	VISIBILITY/WIPER
Date of Incident	March 9, 2023
Date Filed	April 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

When reversing, the backup camera does not display realtime video. It will display footage that is paused or behind. The pedestrian warning sound occasionally does not "load" when backing up. This has lead to near miss collisions when reversing and has put pedestrians at risk of not hearing the vehicle in motion, whilst being unable to see realtime footage below the rear tailgate. When the car is left in a parking lot or driveway for several hours, the camera will not "load" completely and leads to this condition. It cannot be reproduced unless the car has been sitting for several hours, as most driving events begin. The vehicle was inspected on 4/25/2023 by the manufacturer and have stated the vehicle is operating as expected. The symptoms cannot be captured by an image, only video.

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