NHTSA Complaint #11518075 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds and was vibrating abnormally. Additionally, the tires experienced a loss of traction while turning. The vehicle was taken to an independent mechanic, who replaced the CV joints twice; however, the failure recurred. The vehicle was then taken to the dealer, where the steering rack and bushings were replaced, and an alignment was performed. The failure recurred, and the vehicle was taken back to the dealer, where it was determined that the CV joints needed to be replaced for the third time. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in an unknown TSB. The failure mileage was approximately 200,000.