NHTSA Complaint #11517031 — 2012 GMC TERRAIN

The display screen of GPS/Radio is blackout combined intermittent control button illuminating light went off( include emergency, A/C control), backup camera stopped working, turning signal lost click sound. Safety concern: 1. Emergency and A/C control buttons lost illuminating light(Causing night driving difficult.). 2. AC vent the temperature control lost visual status cause distraction of normal driving. 3. Lost Backup camera function which is supposed to be an assisted safety feature. 4. Lost turning signal click sound which leads to missing alert of turning signal malfunction. 5. Complete audio loss create unsafe for long trip driving. 6. GM doesn't provide genuine replacement part. This problem started from 2018 till now. I've contacted GM with no meaningful resolution. I visited the dealer and the only thing they could do is replace non guaranteed refurbished head unit with hefty price. I did some research online and found there are a lot of same problems happened to this vehicle and similar models of GM. After driving this vehicle for several years without incurring any accident, I realized that the losses of the some vital control functions and safety alert are actually very serious concerns and should be addressed and resolved by GM.