NHTSA Complaint #11516813 — 2018 FORD F-250

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11516813
Vehicle 2018 FORD F-250
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

We bought our truck brand new in 2018 and within two months I started experiencing violent shaking and an inability to control the vehicle when hitting even uneven payment. I reported this to Ford and they told me everything checked out fine. This happened again 2 more times and at that point was being told that my warranty was expired and there was nothing they could do. The 4th time I nearly crashed into another car then a concrete wall, I was scared for my life driving that vehicle at that point. I decided to try a different Ford dealership 1 town over and thankfully they agreed it was the dreaded death wobble that ford knew about the problem and they replaced I believe my steering linkage damper and said this would solve the issue. A few weeks after replacement death wobble was back just not as violent as before, I was able to have greater control of the truck when it happened but it was still scary and continued up to present day which seemed to start getting worse a few months ago again. Today my husband and I leave our home to run down to the grocery doing about 10-15 miles an hour when we hear a loud pop, suddenly there was no steering at all, we ended up in the middle of a strangers front yard because we didn’t even have enough steering to make it off the road in a normal fashion. After inspecting the truck we see the drag link has completely popped off the sleeve by the passenger tire. Right before all this happened we had just driven down the interstate doing 70mph, if this had happened while doing those speeds I don’t believe I’d be alive right now to write this complaint. There is a real safety issue going on with these trucks steering components. I’m scared I’m going to die in my truck because of these issues and I have 3 kids, not to mention the amount of money I paid for this truck and the fact that this has been a reported issue from day 1. Everything said here was verified by a licensed mechanic. Calling Ford tomorrow with prob no fix. Please help!

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