NHTSA Complaint #11516809 — 2013 VOLKSWAGEN JETTA SPORTWAGEN

AIR BAGS issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11516809
Vehicle	2013 VOLKSWAGEN JETTA SPORTWAGEN
Component	AIR BAGS
Date of Incident	March 30, 2023
Date Filed	April 12, 2023
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Airbags failed to deploy during severe front impact crash. Car is supposed to be picked up from body shop by my insurance company tomorrow Thursday 4/13/2023. Don't know if it would be available for inspection after that day. Driver safety was at risk without airbag deployment. Problem was confirmed by auto body shop which is a "service First" body shop for my insurance carrier. There were no warning lamps, messages or other symptoms of the problem prior to the failure. I was told by body shop that the wire to the airbags was disconnected from the airbags and that was the reason for the failure to deploy the airbags.

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