NHTSA Complaint #11516449 — 2021 FORD BRONCO

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11516449
Vehicle	2021 FORD BRONCO
Component	VISIBILITY/WIPER
Date of Incident	April 1, 2023
Date Filed	April 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

Sync 4 system has a critical issue that Ford has not fixed and is a known issue in many sync 4 systems. This causes the system to reboot at random times and reload. This includes being black and not working for many minutes so the rear camera and cross traffic do not function at all. This is a safety issue as with most SUVs the rear is a huge blind spot. Ford has not been able to update my system with a recall issued for safety concerning a different issue and the rear view camera. Ford will not replace the unit until they have sent out an update that is unknown release date. I have spoke to Ford reps and two dealerships and all refuse to fix the radio to allow for normal function.

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