NHTSA Complaint #11516354 — 2021 GMC YUKON

The contact owns a 2021 GMC Yukon. The contact stated that upon the start of the vehicle, the vehicle independently reversed without warning upon touching the gear shifter. The vehicle first reversed into a cement barrier and then lunged forward into an intersection while she repeatedly depressed her brake pedal to no avail. The contact managed to call 911 and while speaking with an operator, she was able to regain control of the vehicle. The contact crashed into a parked vehicle as well as a barrier during the failure. Once the contact regained control of the vehicle, she pulled into a gas station where she was met by police. A police report was filed. The contact suffered mental anguish as a result of the failure. Due to the failure, the vehicle was towed to a dealer where they were unable to duplicate or diagnose the failure. The vehicle was then towed to an independent body shop where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 20,000. The VIN was not available.