NHTSA Complaint #11515775 — 2016 RAM 1500

TIRES issue reported to NHTSA

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Complaint Details

ODI Number 11515775
Vehicle 2016 RAM 1500
Component TIRES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MS

Consumer Description

I bought my truck August 17, 2016 brand new from Crown Dodge - Chrysler with 7 miles on the odometer. When I bought my truck it had Good Year tires on the truck. At about 35k to 40k miles I replaced those tires with Michelin Defender LTX M/S that I purchased from Delta World Tire shop located 1629 Popps Ferry Road, Biloxi, MS 39532. Initially Delta World Tire shop could not correctly balance the rear tires. After a couple of complaints and rebalancing the tires, both within a 4 week time period, the manager rode with me on a road test. At this point, he ordered 2 new tires, however that did not take care of the problem. Since then I have twice had the tires rotated and aligned and supposedly balanced by the same tire shop that I purchased them from. After about putting about 5 thousand miles on these tires the tires felt like they were scraping across the pavement when turning from a stop, like when I was taking a right or left at a corner at a stop sign. The scraping feeling is more noticeable when taking a right. I have repeatedly talked to the manager at the shop asking about a possible recall on these tires, their method of balancing the tires or possible remedies, all I have been told is that they will not replace the tires or refund me anything for these tires. The manager suggested that there must be a problem with struts or something, however they wouldnt commit to that. At this point I spoke with an auto mechanic and he knew exactly what I was speaking of and said that it is the tires. I purchased Michelin tires for a previous vehicle that was a GMC Envoy from the same tire shop and that SUV drove like it was on rails. This was even more reason why I went with Michelin Tires. At this point, I will never buy Michelin Tires for any vehicle or trailer again in my lifetime. I also go out of my way to tell clients and inspectors how bad these tires are. Are Michelin Tires now made in Mexico or "Made In China" like all the other items that are junk???

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