NHTSA Complaint #11515769 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 25 MPH, the brake pedal was depressed and failed to respond, with a popping sound coming from underneath the vehicle. The vehicle was inoperable. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the front brake hoses had ruptured, and the contact was made aware that the VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The mechanic advised the contact to have the vehicle towed to a local dealer for the recall repair. The vehicle was then towed to a local dealer; however, the contact was informed that the part to do the recall repair was unavailable. The vehicle was not repaired and remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.