NHTSA Complaint #11515743 — 2016 GMC ACADIA

LANE DEPARTURE: BLIND SPOT DETECTION issue reported to NHTSA

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Complaint Details

ODI Number 11515743
Vehicle 2016 GMC ACADIA
Component LANE DEPARTURE: BLIND SPOT DETECTION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

Special Coverage Adjustment N172097060 Side Blind Zone Alert Module Water Intrusion was issued for my vehicle. I took it in to get fixed and was told I was past the 6 year extension (May 2022) but under the milage (79,199). They told me the parts are on back order from GMC. This was on 04-03-2023. On 04-05-2023 I was driving my vehicle and the instrument cluster went partially blank. I lost my speedometer , tachometer and most of the other gauges. I had numerous warning lights on. The blinkers stopped working and I had no control of any environmental controls or radio functions. I pulled off the side of the road and shut the vehicle off. I tried to restart it, it started but even more things began to fail electrically. I shut if off again, tried another restart and now it would not start. I tried multiple times and could not get it to start. With the car off and the key out of the ignition, the heater control panel would stay on and the fan was running. I tried a few more times and finally got it to run but still had no instrumentation. I was less than a mile from home and tried to make it back. While driving I had no electrical control of anything and no way to determine my speed. I made it back, but now my vehicle will not start at all. With the key out it still runs the heater controls and fan. This is a dangerous situation not being able to control your vehicle electrical systems and being able to start your vehicle. This needs to be a recall, NOT a manufacture " Special coverage adjustment" that they know is a known issue and dont even have to parts to fix it.

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