NHTSA Complaint #11515564 — 2017 TOYOTA TACOMA

TIRES issue reported to NHTSA

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Complaint Details

ODI Number 11515564
Vehicle 2017 TOYOTA TACOMA
Component TIRES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

We purchased a set of these tires at the end of June and have only about 15,000mi on them now. The embossed tire wear indicators show more than the 80% tread life left. About two weeks or so ago, I noticed a blister on the tire. Looking at it, there were a few tread blocks separating from the carcass. Yes, separation like what caused issues with Firestone and Ford Explorers a while ago! Pictures attached. I tried reaching out directly to Nokian and received no reply. I then tried to contact the seller (Budget Center) and Amazon. Initially, Amazon was helpful and the seller told me to go check at a local store. Now, Amazon says there is nothing that they will do and I have to go through Nokian on my own. Note that I was not asking for a refund, only help contacting Nokian. We have purchased several sets of tires from Amazon and will never again if this is how they handle warrantable defects. Shameful! The consumer was able to get in contact with the manufacture and the new tire is now installed.

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