NHTSA Complaint #11515389 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated while a relative was driving the vehicle, the vehicle lost power steering functionality. The relative veered to the side of the road. After several minutes, the vehicle operated as needed and was driven to the residence. The contact stated that the failure reoccurred while he was pulling out of a parking lot. The contact was unsure if a warning light was illuminated. The contact stated that he continued driving by using physical strength to steer the vehicle. The power steering became operable. The contact stated that the failure had been recurring intermittently. The vehicle was taken to an unknown dealer, where it was diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 102,000.