NHTSA Complaint #11515301 — 2016 GMC CANYON

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11515301
Vehicle 2016 GMC CANYON
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

The Power starting keeps going out while driving it. Once vehicle is turned off and back on it resets and works again. There is active recall for this exact issue but only in 2015 models and mine is a 2016 so told it isn’t a part of recall. It happened a few times several months ago but GMC service center couldn’t get problem to recreate and I didn’t have good documentation for the few times it had happened. GMC then offered free onstar for several months to try to help track problem. It hadn’t happened in last several months until Friday. It has now happened 7 times in last 4 days. On star sent me two reports indicating a code of U0240 with ABS system failure code. I took videos and pictures of the dashboard with what was showing. There is service message saying “power stealing drive with care” and “stabilitrak” service message too. GMC not getting me in for another week. I have a new 16 year old driver who drives this vehicle and it’s so unsafe! I don’t understand how I keep being told my vehicle is not included in the recall but it’s the same issue. I have to keep taking pictures and videos and pushing onstar button when it happens.

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