NHTSA Complaint #11515126 — 2013 NISSAN ALTIMA

The contact owns a 2013 Nissan Altima. The contact received notification of Voluntary Service Campaign: PC861 (Front Combination Lamps (Headlamps) – Halogen Only). The contact stated that the front headlamps failed to illuminate. The dealer was made aware of the failure but confirmed that the Voluntary Service Campaign had expired. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the Voluntary Service Campaign had expired. The failure mileage was approximately 88,000. The contact stated that there isn't a failure mileage. While waiting for the parts to become available, the contact had become ill and had missed the deadline for the recall repairs. However, the contact claims that she was never notified that the parts were available or to come in for repairs. The contact is currently waiting for the manufacturer's recall department to approve the repairs past the deadline.